These terms govern your use of the VIGIL website and platform. They are written to be understood, not to obscure. Read them. If anything is unclear, contact us directly.
Access to VIGIL is a professional engagement. These terms define the responsibilities of both parties — clearly, without unnecessary legal inflation. By using this platform, you accept them.
By accessing or using the VIGIL website at vigil.arrcglobal.com or any VIGIL platform service, you agree to be bound by these Terms of Use. If you do not agree, do not access or use the platform.
These terms constitute a legally binding agreement between:
Where a separate Master Subscription Agreement (MSA) or enterprise contract has been executed between ARRC Global and an organisation, the terms of that agreement take precedence over these Terms of Use to the extent of any conflict. These Terms of Use apply to all matters not addressed by that agreement.
VIGIL is a structured intelligence and assessment platform designed for enterprise use in evaluating the security and resilience suitability of physical sites. It produces findings — not guarantees.
VIGIL outputs are professional analytical findings, not investment advice, legal advice, or warranties of site safety. All outputs should be considered in conjunction with qualified professional judgement, site-specific due diligence, and applicable regulatory requirements. The platform is a tool to support decision-making — responsibility for decisions rests with the user and their organisation.
The platform is provided as a software-as-a-service (SaaS) product. Access is subject to subscription terms agreed separately with ARRC Global. The website at vigil.arrcglobal.com provides general information about the platform and does not itself constitute a professional service.
VIGIL's assessment and intelligence processing engine is built and operated entirely in-house by ARRC Global. No client data is transmitted to or processed by external AI providers, third-party language models, or external processing systems.
Platform access is granted by ARRC Global to authorised users of client organisations under the terms of an active subscription. The following obligations apply to all account holders:
ARRC Global reserves the right to require re-authentication, credential rotation, or additional verification at any time for security purposes.
The VIGIL platform and website are provided for legitimate professional use in connection with security, resilience, and risk assessment activities. Acceptable use includes:
Use of the platform must at all times comply with applicable laws and regulations in the user's jurisdiction and the jurisdiction of the sites being assessed.
The following are expressly prohibited. Breach of any prohibition may result in immediate account suspension and, where appropriate, legal action.
ARRC Global's intellectual property. All VIGIL IP — including the platform software, assessment methodology, MSI/MCI/MRI framework and scoring architecture, weighting logic, platform design, visual identity, and all content published on the website — is the exclusive intellectual property of Anshin Risk and Resilience Consulting Private Limited. All rights are reserved.
Nothing in these terms grants you any ownership of or licence to VIGIL IP beyond the limited right to use the platform for its intended purpose during an active subscription. No reproduction, modification, distribution, or commercial exploitation of VIGIL IP is permitted without prior written consent from ARRC Global.
Website content. Articles, insights, case study descriptions, and other content published on vigil.arrcglobal.com may not be reproduced, republished, or distributed without attribution and written permission. Linking to pages on the website is permitted.
Your content. You retain full ownership of all client data you upload or generate within the VIGIL platform. By using the platform, you grant ARRC Global a limited, non-exclusive, non-transferable licence to process your client data solely for the purpose of providing the contracted service. This licence terminates upon deletion of your data from the platform.
Assessment outputs. Findings, reports, and assessment outputs generated by the VIGIL platform on the basis of your client data are made available to you under your subscription. You may use, share, and rely on these outputs for the purposes described in Section 5. Outputs remain subject to the limitations in Section 3 — they are analytical findings, not warranties.
Client data uploaded to or generated within the VIGIL platform belongs to the client. ARRC Global holds client data solely to deliver the contracted service and has no ownership interest in it. The following principles are absolute:
For enterprise clients requiring a Data Processing Agreement (DPA) — as mandated by GDPR Article 28, India's DPDP Act, or internal procurement policy — ARRC Global's standard DPA template is available on request. Contact contact@arrcglobal.com.
ARRC Global endeavours to maintain high platform availability and will provide advance notice of planned maintenance where possible. However, ARRC Global does not warrant uninterrupted, error-free, or continuously available access to the platform.
Planned maintenance windows will be communicated to registered users with a minimum of 24 hours' notice except in cases of urgent security remediation. Emergency maintenance required to address active security threats may be carried out without advance notice.
Enterprise clients with specific uptime requirements or service level expectations should address these in a separate Service Level Agreement (SLA) negotiated with ARRC Global as part of their subscription terms. Absence of a signed SLA means platform availability is provided on a reasonable-efforts basis without formal uptime commitment.
ARRC Global maintains documented backup and recovery procedures. In the event of a platform outage, ARRC Global will communicate status updates through available channels and restore service as promptly as reasonably practicable.
To the fullest extent permitted by applicable law, ARRC Global's liability to you in connection with your use of the VIGIL platform or website is subject to the following limitations:
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
You agree to indemnify, defend, and hold harmless ARRC Global, its directors, officers, employees, and advisers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
ARRC Global reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your cost. You agree to cooperate fully with ARRC Global's defence of such claims.
The VIGIL website and platform may reference or link to third-party websites, publications, data sources, or external content that ARRC Global considers relevant or useful. Once you leave vigil.arrcglobal.com, ARRC Global has no control over and accepts no responsibility for the content, accuracy, privacy practices, security, or availability of any external site or resource.
The inclusion of a link or reference to a third-party source does not constitute an endorsement, recommendation, or warranty by ARRC Global of that source or its content. You access external sites and resources at your own risk and should review the terms and privacy policies of any site you visit.
VIGIL's intelligence engine draws on diverse open-source, governmental, and licensed data sources as part of the assessment process. The quality weighting applied to each source is governed by the Transparency Coefficient engine, which rates sources for authority, recency, and bias. Source ratings are visible within individual assessments.
By ARRC Global. ARRC Global may suspend or terminate your access to the platform, with or without notice, in the following circumstances:
Where suspension is for reasons other than security or legal compliance, ARRC Global will use reasonable efforts to provide 14 days' written notice before termination. Immediate suspension without notice is reserved for active security threats or serious breaches.
By you. You may terminate your use of the website at any time by ceasing to access it. Termination of a platform subscription is governed by the terms of your subscription agreement with ARRC Global.
Effect of termination. Upon termination of platform access: your right to access the platform ceases immediately; client data will be made available for export for 14 days post-termination before deletion proceeds in accordance with Section 8; any outstanding payment obligations remain enforceable; provisions of these terms that by their nature should survive termination — including Sections 7, 10, 11, and 14 — will continue in full force.
These Terms of Use are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Dispute resolution process:
The SIAC arbitration mechanism reflects ARRC Global's international client base. It provides a neutral, internationally recognised, and enforceable dispute resolution framework that is fair to parties across all jurisdictions in which VIGIL operates — including India, the Gulf, Southeast Asia, and Europe.
Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a competent court where necessary to prevent imminent harm, including to protect confidential information or intellectual property.
ARRC Global may update these Terms of Use from time to time to reflect changes in the platform, applicable law, or our operating practices. The effective date at the top of this page reflects the most recent revision.
For material changes that affect user rights or obligations, registered platform users will be notified by email at least 14 days before the change takes effect. Continued use of the platform after that date constitutes acceptance of the revised terms.
For non-material clarifications or corrections, updates will be published on this page without advance individual notice. We recommend reviewing this page periodically.
If you do not accept a material change, you may terminate your use of the platform before the effective date of that change. Subscription fee implications of such termination are governed by your applicable subscription agreement.
If any provision of these terms is unclear, or if you have a question about how they apply to your use of the platform, contact us directly. We do not use automated response systems for legal enquiries.
For data protection and privacy enquiries specifically, please refer to our Privacy Policy. For security vulnerability disclosures, refer to our Responsible Disclosure Policy.